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Cancellation & Return policy

Cancellation & Return Policy

 

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

·        For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

·        For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

·        In addition, we also provide a hassle-free option to refund your amount directly to your Ketvin wallet , which can be used during future purchases.

Returns, Replacements and Refunds

Return Policy—

Once we receive your return proposal, we will verify it and inform you through an email at your registered mail id about the acceptance or rejection of your return.

If you are approved, then your return will be processed.

For further details please contact us.

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

·        Product is damaged due to misuse/overuse

·        Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged

·        Serial Number is tampered with.

·        Defective products that are not covered under Seller/Manufacturer’s warranty

·        Product is used or altered

·        If request is initiated after 15 business days of order delivery

·        Free product provided by brand

Categories not eligible for Return:

·        Customised Products cannot be returned since they are available during select promotions and ordered on demand

·        Personal care appliances cannot be returned due to hygiene issues

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

·        For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

·        For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

·        In addition, we also provide the hassle-free option of refund through Ketvin coupons, which can be used during future purchases.